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Case Study

Outbound™ delivers Global Cisco Support Maintenance

Global networking support services

Details

Organisation: Global Media Company
Number of Users: Up to 700
Number of Sites: 20
Number of devices: 54
A global media company providing advertising platform, which helps brands and agencies manage the creation, optimization, storage and delivery of their content.

Background

This company has operations in multiple countries globally and needs to ensure the devices are under support.

They wanted a trusted IT provider to implement a Global Cisco Networking support contract. They have multiple sites around the world and needed an agile mixed service level agreement (SLA’s) for each site and region with a single provider.

SLA’s:

  • 8HR Onsite Resolution – 24x7x365
  • 4HR Onsite Fix 24x7x365
  • NBD Onsite Resolution
  • Cisco SMARTnet Onsite
  • With vendor support

Solution

  • Global contract
  • Monthly installments
  • Guaranteed Service Level Agreements

Benefits

  • Peace of mind cover
  • Hardware and software replacements

Challenge

The company had a mix of Cisco networking support, contracts and different renewal dates with different SLA’s needed at each site.

Required consolidation.

Needed a single partner to support different SLA’s globally within different time zones.

Cost effective annual agreement with an opportunity to flex up or down, monthly installments.

Highest accreditations needed to support this Global requitement. downtime

Solution

  • Single consolidated global contract
  • Hardware replacement
  • Guaranteed Service Level Agreements
  • Single Provider
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