Virtual IT Department

Traditionally known as Managed IT Services or MSP, Outbound Virtual offer IT services that give your business the support it needs, as an extension of your IT department. And if you don’t have one, we can be yours!

Giving your business the support it needs to succeed and grow – with timely and reliable managed services.

At the heart of your business, we want to understand your challenges and goals, this is where we differ from the traditional “outsourced” model. We pride ourselves on knowing your business, your people and your teams

An extension to your business, as your “Virtual IT Department”
Rapid technical support lets you focus on what you do best while reducing client downtime

Improve the agility and scalability of your IT to deliver the best possible service to your customers with our help

Poor IT Support? Is your IT overcomplicated and time-consuming to manage? Do you experience system downtime? Have you compromised or lost client and company data? We can help!

SUBSCRIPTION PLANS

IT Department Plans

We offer a number of defined packages that can be customised according to your business needs, in-house capabilities, and budget.

Up to 10 users

Outbound
Basic

  • Service Level Agreement

    Standard Service Level Agreements (SLAs) applied to response, escalation, and resolution of support related tickets. Defined within all our support agreements.
  • Technical Service Desk
    * Basic Plan is limited to 50 Tickets pp/pm.
    Enjoy front line service desk support from Outbound. Monday – Friday 09:00 – 17:30 with the options of extended support including 24x7x365. Multi-tiered service desk operation with around the clock monitoring, remote, email and telephone support.
  • Fully Managed 365 Services
    Outbound services help you maintain Microsoft 365 solutions that are sustainable and ensure you maximise your Microsoft 365 investment! This includes the Microsoft 365 Business Premium License, free annual 365 assessment and regular updates on future Microsoft releases.
  • Microsoft 365 Business Premium License
    Includes all the same apps and services as Microsoft 365 Business Standard plus advanced cyberthreat protection and device management capabilities. Microsoft 365 Business Premium is built for businesses with up to 300 employees.
  • 24x7x365 Server Monitoring
    We monitor many parameters related to the health and performance of server infrastructure and individual services that reside on them to alert and take proactive maintenance tasks before they become support incidents.
  • Endpoint Protection & Security
    Built into Basic and Secure is Microsoft’s Defender for Business End Point management. Secure Plus extends this into our preferred next-generation EPDR solution from Watchguard. Both solutions are cloud-based SaaS Endpoint security management.
  • Multi Factor Authentication

    Outbound configures and supports Microsoft Azure MFA for all our service plans to ensure your applications are integrated within Single Sign On and secured with multi-factor authentication. For more advanced requirements with partner with market leading Cisco Duo and Watchguard AuthPoint to extend the functionalities as an optional addon.
Data Sheet

UP TO 300 USERS

Outbound
Secure

  • Everything in BASIC, and:
  • Microsoft 365 Backups
    With Outbound and Microsoft 365 Business Premium (and Enterprise Plans) we include a cloud to cloud backup solution (excluding our Basic package). This “set and forget” solution ensures all of your 365 data mailboxes, Teams, OneDrive and SharePoint data is backed up serval times a day automatically. Allowing for granular easy to use restores, unlimited storage for 1 or unlimited data retention.
  • Patch Management
    As part of our monitoring Outbound offers a unified solution that automatically updates patches for both operating system and some 3rd party solutions. Part of the onboarding is to discuss the frequency however we recommend aligning with the Cyber Essentials framework.
  • Device Encryption
    As the first line of defence for protecting company data and maintaining compliance, Outbound manages the local encryption of these devices.
  • Business Review
    *Performed Annually on the Secure Plan.
    With Outbound Business Review service, highly skilled and industry-experienced consultants perform a detailed analysis of your IT infrastructure, identifying problems, recommending improvements, and assessing the general health of your network and IT equipment. In addition to offering advice on how to streamline your IT services, our goal is to make sure you are getting the most out of your IT infrastructure.
  • Security Assessment Bundle Lite

    With Outbound, you can identify the threats facing your information systems, networks, and data with the most comprehensive risk-based vulnerability management solution:

    • Includes Cyber Security Assessment
    • Public Security Report
    • One off Dark Web Scan
Data Sheet

Most PopularBadges

UP TO 300 USERS

Outbound Secure Plus

  • Everything in BASIC & SECURE, and:
  • Security Assessment Bundle Full

    With Outbound, you can identify the threats facing your information systems, networks, and data with the most comprehensive risk-based vulnerability management solution:

    • Includes Cyber Security Assessment
    • Public Security Report
    • One off Dark Web Scan
    • Annual Disaster Recovery Assessment
    • Cyber Security Awareness Training
    • Ongoing breech and dark web exposure monitoring
    • Phishing attack simulation tools
    • Policy Manager – distribute policies, procedures to staff, ensure compliance and acceptance.
  • Web Security Filtering

    Built into our advanced End Point Protection, Detection and Response solution, this tool to blocks access to website based on content filtering categories. With an optional add on to extend this to the market leader zero trust web security provider Cisco Umbrella.
  • Cyber Essentials Accreditation

    Cyber Essentials is the UK Governments recommended framework for minimum Cyber Security standards. Here at Outbound we strive to ensure security is a pivotal part of all our services, this is why in some of our plans we have included the cost of this accreditation and support to ensure you pass. Providing pre-assessment consultancy, help and advice during the Cyber Essentials process and the actual assessment.
Data Sheet

300+ USERS

Outbound Enterprise

  • Everything in BASIC, SECURE & SECURE PLUS, and:
  • Cyber Essentials Accreditation Plus

    Like the standard certification, Cyber Essentials Plus still maintains the framework and rigour of Cyber Essentials but with hands-on auditing and technical verification. Recognised as the more advanced accreditation to achieve.
Data Sheet

Compare Plans

Client Testimonial

“Outbound Virtual stood out from the start…I had thought we only needed someone to “fix” things, but we have advanced far beyond my expectations. I would absolutely recommend Outbound Virtual – they were transparent from the start, and they met all our needs.”

What is covered by Virtual IT Services?

In most cases, IT support is provided through managed services. When your server goes down or you need help with server systems, you can depend on us. Our virtual IT Department will indicate regular maintenance, security patches and if required advanced protection and ransomware detection to ensure things run smoothly.

Service Level Agreements

Standard Service Level Agreements (SLA’s) applied to response, escalation, and resolution of support related tickets. Defined within all our support agreements.

Technical Service Desk
Enjoy front line service desk support from Outbound. Monday – Friday 09:00 – 17:30 with the options of extended support including 24x7x365. Multi-tiered service desk operation with around the clock monitoring, remote, email and telephone support.
Fully Managed Microsoft 365 Services
Outbound services help you maintain Microsoft 365 solutions that are sustainable and ensure you maximise your Microsoft 365 investment! This includes a free annual 365 assessment and regular updates on future Microsoft releases.
Microsoft 365 Business Premium License
Includes all the same apps and services as Microsoft 365 Business Standard plus advanced cyberthreat protection and device management capabilities. Microsoft 365 Business Premium is built for businesses with up to 300 employees.
24x7x365 Device Monitoring
We monitor many parameters related to the health and performance of server infrastructure and individual services that reside on them to alert and take proactive maintenance tasks before they become support incidents.
Web Security Filtering
Built into our advanced End Point Protection, Detection and Response solution, this tool to blocks access to website based on content filtering categories. With an optional add on to extend this to the market leader zero trust web security provider Cisco Umbrella.
Endpoint Protection and Security
Built into Basic and Secure is Microsoft’s Defender for Business End Point management. Secure Plus extends this into our preferred next-generation EPDR solution from Watchguard. Both solutions are cloud-based SaaS Endpoint security management.
Multi Factor Authentication
Outbound configures and supports Microsoft Azure MFA for all our service plans to ensure your applications are integrated within Single Sign On and secured with multi-factor authentication. For more advanced requirements with partner with market leading Cisco Duo and Watchguard AuthPoint to extend the functionalities as an optional addon.
Microsoft 365 Backups
With Outbound and Microsoft 365 Business Premium (and Enterprise Plans) we include a cloud to cloud backup solution (excluding our Basic package). This “set and forget” solution ensures all of your 365 data mailboxes, Teams, OneDrive and SharePoint data is backed up serval times a day automatically. Allowing for granular easy to use restores, unlimited storage for 1 or unlimited data retention.
Microsoft 365 Protection Plus
Outbound security experts offer a comprehensive defence against today’s cyberthreats, to specifically target business email compromise (BEC). Traditional email security solutions depend on data from previously detected cyber threats and successful penetration tactics. This creates protection gaps for new, unknown threats to exploit. Protection Plus is different. This solution will be constantly monitoring your 365 environments for comprised emails or phishing attacks from genuine email domains.
Patch Management
As part of our monitoring Outbound offers a unified solution that automatically updates patches for both operating system and some 3rd party solutions. Part of the onboarding is to discuss the frequency however we recommend aligning with the Cyber Essentials framework.
Device Encryption
As the first line of defense for protecting company data and maintaining compliance, Outbound manages the local encryption of these devices.
Business Review
With Outbound Business Review service, highly skilled and industry-experienced consultants perform a detailed analysis of your IT infrastructure, identifying problems, recommending improvements, and assessing the general health of your network and IT equipment. In addition to offering advice on how to streamline your IT services, our goal is to make sure you are getting the most out of your IT infrastructure.
Security Assessment Bundle

With Outbound, you can identify the threats facing your information systems, networks, and data with the most comprehensive risk-based vulnerability management solution. Split into two bundles:

Security Assessment Lite:
• Includes Cyber Security Assessment
• Public Security Report
• One off Dark Web Scan
Security Assessment Full:
• Everything in Lite plus:
• Annual Disaster Recovery Assessment
• Cyber Security Awareness Training
• Ongoing breech and dark web exposure monitoring
• Phishing attack simulation tools
• Policy Manager – distribute policies, procedures to staff, ensure compliance and acceptance.

Cyber Essentials Accreditation
Cyber Essentials is the UK Governments recommended framework for minimum Cyber Security standards. Here at Outbound we strive to ensure security is a pivotal part of all our services, this is why in some of our plans we have included the cost of this accreditation and support to ensure you pass. Providing pre-assessment consultancy, help and advice during the Cyber Essentials process and the actual assessment.
Cyber Essentials Accreditation Plus
Cyber Essentials Plus still maintains the framework and rigour of Cyber Essentials but with hands-on auditing and technical verification. Recognised as the more advanced accreditation to achieve.

Build a pathway to technical excellence.

Request Pricing for Virtual IT Services

No cost and no obligation. All these services give your business the dedicated expert resources it needs to grow. Your virtual expert will act like part of your internal team and a trusted advisor for your business. Save time and money and access senior-level expertise that helps to put your business ahead of the competition.

Get Started