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Virtual IT Department

Traditionally known as Managed IT Services or MSP, Outbound Virtual offer IT services that give your business the support it needs, as an extension of your IT department. And if you don’t have one, we can be yours!

Giving your business the support it needs to succeed and grow – with timely and reliable managed services.

Outbound HUB offer a number of services in this space and will match or beat your current pricing. *pricing may fluctuate slightly.

At the heart of your business, we want to understand your challenges and goals, this is where we differ from the traditional “outsourced” model. We pride ourselves on knowing your business, your people and your teams.

Poor IT Support? Is your IT overcomplicated and time-consuming to manage? Do you experience system downtime? Have you compromised or lost client and company data? We can help!

Improve the agility and scalability of your IT to deliver the best possible service to your customers with our help.

An extension to your business, as your “Virtual IT Department”, Outbound's rapid technical support lets you focus on what you do best while reducing client downtime.

SUBSCRIPTION PLANS

IT Department Plans

We offer a number of defined packages that can be customised according to your business needs, in-house capabilities, and budget.

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Up to 10 users

IT Department Basic

  • Service Level Agreement
  • Technical Service Desk
  • Fully Managed 365 Services
  • Microsoft 365 Business Premium License
  • 24x7x365 Server Monitoring
  • Endpoint Protection & Security
  • Multi Factor Authentication
Data Sheet

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Up to 300 users

IT Department Secure

Everything in Basic, and:

  • Microsoft 365 Backups
  • Patch Management
  • Device Encryption
  • Business Review
  • Security Assessment Bundle Lite
Data Sheet

Most Popular

Up to 300 users

IT Department Secure Plus

Everything in Basic, Secure, and:

  • Security Assessment Bundle Full
  • Web Security Filtering
  • Cyber Essentials Accreditation
  • Ransomware Detection
  • Email Verify
  • 24/7 Vulnerability Scanning
  • Enhanced Patch Management
Data Sheet

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300+ users

IT Department Enterprise

Everything in Basic, Secure, Secure Plus, and:

  • Cyber Essentials Accreditation Plus

Microsoft licensing quoted separately for this package.

Data Sheet
SUBSCRIPTION PLANS

IT Department Plans

We offer a number of defined packages that can be customised according to your business needs, in-house capabilities, and budget.

UP TO 10 USERS

Outbound Basic
  • Service Level Agreement
  • Technical Service Desk
  • Fully Managed 365 Services
  • Microsoft 365 Business Premium License
  • 24x7x365 Server Monitoring
  • Endpoint Protection & Security
  • Multi Factor Authentication
Data Sheet

UP TO 300 USERS

Outbound Secure
  • Everything in BASIC, and:
  • Microsoft 365 Backups
  • Patch Management
  • Device Encryption
  • Business Review
  • Security Assessment Bundle Lite
Data Sheet

UP TO 300 USERS

Outbound Secure Plus
  • Everything in BASIC & SECURE, and:
  • Security Assessment Bundle Full
  • Web Security Filtering
  • Cyber Essentials Accreditation
popular
Data Sheet

300+ USERS

Outbound Enterprise
  • Everything in BASIC, SECURE & SECURE PLUS, and:
  • Cyber Essentials Accreditation Plus
Data Sheet

Compare Plans

UP TO 10 USERS

Outbound Basic
  • Service Level Agreement
  • Technical Service Desk
  • Fully Managed 365 Services
  • Microsoft 365 Business Premium License
  • 24x7x365 Server Monitoring
  • Endpoint Protection & Security
  • Multi Factor Authentication
  • Web Security Filtering
  • Microsoft 365 Backups
  • Patch Management
  • Device Encryption
  • Business Review
  • Security Assessment Bundle
  • Cyber Essentials Accreditation
  • Cyber Essentials Accreditation Plus

UP TO 300 USERS

Outbound Secure
  • Service Level Agreement
  • Technical Service Desk
  • Fully Managed 365 Services
  • Microsoft 365 Business Premium License
  • 24x7x365 Server Monitoring
  • Endpoint Protection & Security
  • Multi Factor Authentication
  • Microsoft 365 Backups
  • Patch Management
  • Device Encryption
  • Business Review
  • Security Assessment Bundle
  • Web Security Filtering
  • Cyber Essentials Accreditation
  • Cyber Essentials Accreditation Plus

UP TO 300 USERS

Outbound Secure Plus
  • Service Level Agreement
  • Technical Service Desk
  • Fully Managed 365 Services
  • Microsoft 365 Business Premium License
  • 24x7x365 Server Monitoring
  • Endpoint Protection & Security
  • Multi Factor Authentication
  • Microsoft 365 Backups
  • Patch Management
  • Device Encryption
  • Business Review
  • Security Assessment Bundle
  • Web Security Filtering
  • Cyber Essentials Accreditation
  • Cyber Essentials Accreditation Plus

UP TO 300 USERS

Outbound Enterprise
  • Service Level Agreement
  • Technical Service Desk
  • Fully Managed 365 Services
  • Microsoft 365 Business Premium License
  • 24x7x365 Server Monitoring
  • Endpoint Protection & Security
  • Multi Factor Authentication
  • Microsoft 365 Backups
  • Patch Management
  • Device Encryption
  • Business Review
  • Security Assessment Bundle
  • Web Security Filtering
  • Cyber Essentials Accreditation
  • Cyber Essentials Accreditation Plus

Client Testimonial

“We are delighted to be working with Outbound Solutions and would recommend their bespoke virtual IT department service to any start up. The service has allowed us to concentrate on development of the business safe in the knowledge that our IT is under expert management, and they have responded rapidly to any urgent needs.”


– Helen Withers, YoPO

What is covered by Virtual IT Services?

In most cases, IT support is provided through managed services. When your server goes down or you need help with server systems, you can depend on us. Our virtual IT Department will indicate regular maintenance, security patches and if required advanced protection and ransomware detection to ensure things run smoothly.

Standard Service Level Agreements (SLA’s) applied to response, escalation, and resolution of support related tickets. Defined within all our support agreements.

Enjoy frontline service desk support from Outbound, available during standard business hours (Monday–Friday, 09:00–17:30) or with full 24/7 coverage. Our multi-tiered service desk provides around-the-clock monitoring, plus remote, email, and telephone support.

Outbound services help you maintain Microsoft 365 solutions that are sustainable and ensure you maximise your Microsoft 365 investment! This includes a free annual 365 assessment and regular updates on future Microsoft releases.

Includes all the same apps and services as Microsoft 365 Business Standard, with added cyberthreat protection and device management. Business Premium is available for businesses with up to 300 users, while larger organisations using our Virtual IT Department Enterprise package will have Microsoft licences quoted separately.

We monitor many parameters related to the health and performance of server infrastructure and individual services that reside on them to alert and take proactive maintenance tasks before they become support incidents.

Built into our advanced End Point Protection, Detection and Response solution, this tool to blocks access to website based on content filtering categories. With an optional add on to extend this to the market leader zero trust web security provider Cisco Umbrella.

Virtual IT Department Basic includes Microsoft’s Defender for Business EDR. For Secure, Secure Plus, and Enterprise, which feature enhanced IT security services, this is upgraded to WatchGuard EPDR — providing additional protective defences beyond those available in Microsoft Defender.

Outbound configures and supports Microsoft Azure MFA across all service plans, ensuring your applications are integrated with Single Sign-On and secured by multi-factor authentication. For more complex requirements, an optional upgrade to market leaders Cisco Duo or WatchGuard AuthPoint is available.

Advanced email protection including DMARC, DKIM and SPF record management and compliance, risky IP address detection, threat intelligence, real-time alerting and compliance reporting.

Virtual IT Department Secure, Secure Plus, and Enterprise packages all include third-party Microsoft 365 backups with configurable data retention. Immutable backups run twice daily, covering your critical data in Exchange, OneDrive, Groups and Teams, and SharePoint. This protects your business against data loss, downtime, and single-cloud risk. All backups are maintained in a secure, private data centre purpose-built for disaster recovery.

As part of our monitoring, Outbound provides a unified solution that automatically applies patches for operating systems and selected third-party applications. During onboarding, we’ll discuss patching frequency, though we recommend aligning with the Cyber Essentials framework. For Secure Plus and Enterprise packages, an additional patch management platform is utilised to extend coverage across a wider range of third-party applications.

As the first line of defense for protecting company data and maintaining compliance, Outbound manages the local encryption of these devices.

With Outbound Business Review service, highly skilled and industry-experienced consultants perform a detailed analysis of your IT infrastructure, identifying problems, recommending improvements, and assessing the general health of your network and IT equipment. In addition to offering advice on how to streamline your IT services, our goal is to make sure you are getting the most out of your IT infrastructure.

With Outbound, you can identify the threats facing your information systems, networks, and data with the most comprehensive risk-based vulnerability management solution. Split into two bundles:

Security Assessment Lite:
• Includes Cyber Security Assessment
• Public Security Report
• One off Dark Web Scan
Security Assessment Full:
• Everything in Lite plus:
• Annual Disaster Recovery Assessment
• Cyber Security Awareness Training
• Ongoing breech and dark web exposure monitoring
• Phishing attack simulation tools
• Policy Manager – distribute policies, procedures to staff, ensure compliance and acceptance.

Cyber Essentials is the UK Governments recommended framework for minimum Cyber Security standards. Here at Outbound we strive to ensure security is a pivotal part of all our services, this is why in some of our plans we have included the cost of this accreditation and support to ensure you pass. Providing pre-assessment consultancy, help and advice during the Cyber Essentials process and the actual assessment.

Cyber Essentials Plus still maintains the framework and rigour of Cyber Essentials but with hands-on auditing and technical verification. Recognised as the more advanced accreditation to achieve.

Continually monitors for the existence of crypto ransomware on endpoints using behavioural analysis of files and automatically alerts when a device is infected. Once ransomware is detected, the platform can automatically take action to isolate the infected device and attempt to stop suspected ransomware processes to prevent it spreading.

Covering both on premise and cloud environments our vulnerability scanning system continuously monitors your devices, applications, operating systems and third-party software. Utilises real-time alerting with AI-powered contextual intelligence facilitating the Outbound Team to provide rapid responses and close your security loopholes before they can be exploited. This service can be deployed to any MAC, Linux or Windows device.

Build a pathway to technical excellence

Request Pricing for Virtual IT Services

No cost and no obligation. All these services give your business the dedicated expert resources it needs to grow. Your virtual expert will act like part of your internal team and a trusted advisor for your business. Save time and money and access senior-level expertise that helps to put your business ahead of the competition.

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