Careers
Join the Outbound Group, where you can make a difference and be excited about your future.
The Outbound Group are trusted advisors and a Managed Services consultancy providing high performance solutions and breakthrough technology to private and public sector clients in the UK and abroad. Explore remote-friendly, flexible opportunities and be part of our mission to set new standards for performance, quality, security, and reliability.
People First
People are the lifeblood of our business, and our most important asset – whether a client, partner, and everyone working here at the Outbound Group. Communication reflects our people-first culture, which is proactive, straightforward, and consistent. We take pride in being accessible, transparent, and honest. We want to provide opportunities that motivate personal and professional growth.
Trust and Integrity
We live by the mantra: our clients’ best interests are our bottom line. When faced with difficult decisions, we do the right thing without cutting corners. In everything we do, we adhere to the highest standards of integrity. The outbound team keeps their word and takes responsibility for everything they commit to. As a company, we are trusted for the quality of our service because of our honesty, openness, and strong ethical and professional standards.
Service & Technical Excellence
We put operational excellence at the center of everything we do. The Outbound Group has an accomplished team of industry specialists who champion technology and the potential it unlocks. We place great emphasis on hiring employees with a proven customer-first mindset. With our inspirational and innovative partners, we strive to set the bar for performance, quality, security, and reliability beyond what our clients expect.
Join Us!
The Outbound Group is a company that strives for excellence in everything we do, including building a future of work that’s more flexible and connected. With our people in offices across the UK and around the world, we are committed to employing like-minded people who share our values.
Open Positions
Technical Support Engineer (Essex)
Location: Wickford, Essex (travel to client offices)
Reporting to: Chief Information Technology Officer / Principal Consultants
About the role
This is an exciting time and role to join a fast-growing technology consultancy and managed service company, Outbound™. We are not a traditional technology support business, we put all our customers first and customer service (client centric) is a must.
We pride ourselves on the level service we give to our clients, and this comes through our passion and drive to disruptive this industry. This role will suit someone with 1st and 2nd experience from a Service Desk but also suit someone that is happy to get stuck in and not just have a role doing 1 activity or discipline.
We are looking for someone that can expand from 1st and 2nd line into 3rd and beyond, someone that is interested in the cloud, wants to learn a new range of skills and technologies and someone that is happy to be involved in project based work.
Travel to client sites is a must but should not be 5 days a week, we offer flexible office and home-based working but at least 1-2 days in the office will be required.
Key Responsibilities
Working with the IT Service Desk, our consultants and clients you will be taking up a blend of 1st to 3rd line activities under direction from our consultants.
- Provide escalation for 1st Line support on IT and Service Desk requests.
- Deal with any issues from the Service Desk
- Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely
- Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements.
- Assist and build all our internal support processes and documentation.
- Liaise with 3rd party vendors and triage support tickets between them and our customers.
- Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA’s.
- Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors.
- Perform computer / server and software installations.
- Support the ongoing maintenance and stability of IT Services.
- Perform scheduled maintenance and other tasks, often outside of normal business hours.
- Ensure IT system, standards and procedures are maintained throughout the business.
- Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly.
- Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions.
- Engage with various IT Projects.
- Proactively explore new technologies and investigate how they may be utilized with the company.
- Over time, as we expand we will look to develop a shift pattern to cover a 08:30 – 18:30 operating window with out of hours support as required.
- Support of Microsoft 365 and our cloud environments.
- Internal support for our non-technical staff.
About you
- You will be a confident written and verbal communicator with the ability to build professional relationships with a variety of internal and external stakeholders at all levels.
- Actively contributes and encourages all team members to make useful contributions, responding positively to the contributions of others.
- Identifies when team members need support and provides it.
- Are helpful and treat fellow colleagues with courtesy.
- You will be proactive, take the initiative and deliver an outstanding quality of work
- Good communicator with excellent telephone and inter-personal skills
- Solid experience with Microsoft 365, Windows, MacOS, Citrix, telephony and networking.
- Preferrable experience with Autotask, RMM solutions, Watchguard and various endpoint protection solutions.
- Knowledge of HP, Lenovo, Dell hardware and technologies.
- Microsoft certified and ability to carry on with Microsoft and other vender certifications (paid for by us).
- Experience with ITL and Service Desks.
- Loyal, respectful and a drive for pushing your own career.
- Own and drive a car.
- Wants to learn and develop cloud knowledge.
Personal Attributes and Skills
- Will take ownership and responsibility for quality and output of work.
- Show attention to detail and initiative to drive work forward.
- Great customer service skills.
- Good email and voice communication skills.
- Polite and punctual.
- Able to actively work with the team and individually.
- Will contribute to the team and responds positively to the contribution of others.
- Understands the importance of technical documents and to develop this skill.
Knowledge & Experience
IT Skills and knowledge required:
- 5 years + IT Technologies & Support experience.
- Strong knowledge of troubleshooting desktop and server hardware faults and issues.
- Hands on knowledge and experience with Microsoft Windows Server 2008 and above experience.
- Experience dealing with IT & operational aspects of business mergers and integrations.
- Knowledge & Experience of AD & O365 integrations with other domains and tenants.
- Knowledge and experience with Hyper-V and VMWare.
- Experience with Lenovo, HP technologies, Citrix and thin clients.
- Knowledge and experiencing using service desk ticketing systems.
- Experience & knowledge with Azure, M365 & MDM solutions.
- Experience & knowledge of internet security gateways, email security gateway’s and archiving solutions.
- Experience with endpoint protection management and monitoring.
- Knowledge of networking, WAN, LAN and network skills.
In return
- We will provide a lot of exposure to a wide variety of technology and training.
- We will encourage training and development.
- We will give you exposure to project and different cloud technologies.
- We encourage own thinking and building your own solutions.
- We will pay for successful exams.
- We provide a free Azure environment to train in.
- Top of the range equipment to use.
Submit your resume to info@outbound.group
Cloud Solutions Architect
As a Cloud Solutions Architect, you are the advocate for cloud adoption. Your solutions need to be cost-effective, scalable, and give your stakeholders not only what they want, but the stability and security they need.
You’ll be responsible for:
- Introduce and demonstrate the features, benefits, and technical specifications of Azure, Microsoft Cloud, and Hybrid Infrastructures
- Explore opportunities for expansion where possible and engage other teams and coordinate their resources to assist
- Assess opportunities, understand business requirements, and design effective solutions with Microsoft Azure
- Ensure accurate documentation of HLDs, SoWs, and RFP responses
- Meet technology and solutions partners and vendors to build relationships, keep up to date with developments of current and future technology
- Meet prospective clients in a courteous, friendly, and relatable manner, demonstrating Outbound’s capabilities
- Assist with the smooth handover of projects to the delivery teams and act as an escalation point during their life and transition into service
- Maintain up to date information in Outbound’s internal CRM system
- Build relationships across the business, including with Sales,
- Professional Services, Managed Services
What you’ll need
- Demonstrated proficiency in Microsoft Azure and Microsoft Hybrid Infrastructure solutions and their adoption, with a proven ability to use this to deliver outcomes
- Real-world knowledge of Azure IaaS services and a high-level understanding of how to position further transformation towards PaaS and SaaS services
- Ability to lead clients through a cloud journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement
- Commercial acumen with an awareness of the financial implications of design decisions across Capex and Opex budgets
- Demonstrated ability to meet deadlines and deal with competing demands while maintaining an eye for quality and detail
- Relevant technical Microsoft Azure certifications including Azure
- Fundamentals, Azure Administrator Associate, Azure Solutions
- Architect Expert and Azure Security Engineer Associate
- A passion for technology and its ability to transform business
Submit your resume to info@outbound.group
Network and Telephony Consultant
The Network and Telephony Engineer implements and maintains the Network and Telephony Infrastructure in accordance with the IT initiatives of the company.
What you’ll do:
- Operate as part of a 24x7x365 on-call rota.
- Provide a point of technical escalation and expertise.
- Maintain technical accreditations in line with Network and Telephony platforms.
- Escalate to and work with vendors when required.
- Setup and complete scheduled tasks when required.
- Escalate potential service issues to Head of IT – as appropriate.
- Escalate potential problem issues with Problem and Incident
- Management as appropriate.
- Recommend and deploy changes via the change management process when required.
- Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
- Provide assistance to Team members as required and cross training to ensure that IP is equally distributed across team members.
- Work with Corporate IT colleagues to better understand issues and solutions.
- Provide technical assistance to on-going projects when required.
What you’ll need:
- At least 3 years’ experience in a similar SLA driven support role
- At least 2 years Telephony support experience
- Demonstrable SIP and VOIP experience / knowledge
- Cisco CUCM support and provisioning Experience
- Extension mobility, CTI, Hunt Group, Soft Key Template and Phone
- Button Templates
- Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant
- Third Party Call and Email Management platform support experience i.e. EICC / Zeacom, Cisco Call Manager v12.x, Cisco Unity, Cisco
- Expressway, Cisco Attendant Console, Cisco Jabber, Cisco Endpoints (8865 phones), Log Monitoring and Analysis, Device Software
- Upgrades, Patches and Bug Fixes, Configuration Backup / Restore, Cisco IP Routing and Switching
- Industry recognized qualifications in relevant areas of Cisco, ideally CCNA or CCNP
Nice-to-have:
- Cisco PCP
- Cisco Emergency Responder
- Cisco UCS
- MPLS WAN Support
- Cisco Security Platforms (ASA, FirePower)
- Network & Endpoint Security
- Security Monitoring & Incident Handling
- IDP/IPS configuration and management
- Vulnerability Management
- Identity & Access Management
- Security Operations
- Web Filtering, Malware Analysis, Data Loss Prevention, IDS/IPS, Firewall
- SNMP Monitoring solutions
- Proven Customer service Skills
- Proven experience delivering projects and complex changes
- Knowledge of ITIL processes
Submit your resume to info@outbound.group
Azure Architect
As the Cloud Platform Architect you will design platform solutions to align with business priorities and promote Azure platform services by providing thought leadership while enabling innovation. You will drive the adoption of cloud services and inspire customers to innovate using the Azure platform, enable the cloud engineering team to deliver architecture designs and provide overall technical architecture leadership and direction.
What you’ll do:
- Collaborate with the Cloud Platform Product Leader and engineering to create the platform roadmap, collaborating with the architecture community
- Full lifecycle management of the cloud platform architecture and design, working within the architecture framework and standards
- Enable a multi-functional team in designing and developing the Azure platform solution and services
- Ensure the right cloud platform technologies are being built in the right way meeting business needs
- Support the team to continually develop skills & grow as individuals and a team
- Help the team self-improve its working practices
What you’ll need:
- Strong background as an Architect working with Azure
- Support and share knowledge with the team to enable delivery of platform solutions/services via agile DevOps
- Strong communication and stakeholder management skills from c-level to engineering
- Strong problem solving and decision-making skills
- Advanced knowledge/experience of the Microsoft Azure cloud platform
Submit your resume to info@outbound.group
“The Outbound Group are a pleasure to work with. They understand our technology and know what good customer service looks like.”
– Outbound™ Client Testimonial
Join Our Team
The UK’s Trusted Technology Advisor, where you are the Hero.
With over 20 years of technology innovation and IT expertise, the Outbound Group has become a trusted adviser to public and private sector clients across a wide spectrum of industries, all benefiting from our customer-first approach. With a strong employee shareholding structure, core values, and customer-facing experience, we firmly believe these are the keys to building trust and delivering success for UK businesses.